Archive for the ‘customer-service’ Category
Lyons & Wolivar, Inc. (l&w Investigations) Puts Up the Numbers, Posts Record Third Quarter Results
WESTBOROUGH, MASSACHUSETTS…
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The strong third quarter results were buoyed by another “best ever†record month for L&W in September with an increase in cases billed up 73 percent over September of 2007. In fact, September 2008 marked the ninth straight month in which L&W has recorded its best month ever. Overall in 2008, L&W is up 44 percent over its 2007 billings through three quarters of last year.
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“L&W has continued to grow its case billings month after month, showing that even in the midst of stock market turmoil and company layoffs, our business couldn’t be stronger,†said Neal Lyons, chairman and CEO of L&W Investigations.
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L&W Investigations works exclusively on workers Read the rest of this entry »
No CommentsMerchant Service
Are you planning to start a new business? Are you happy with your current business growth or planning to expand your business?
Are you accepting credit cards? No! Then you are losing out on valuable customers who want to buy your products but cannot do so as you do not accept credit cards. In the present scenario with cutthroat competition, you lack a very important tool for business opportunity. It’s time you use a merchant service to assist your business ambitions.
Credit card payment enjoys buyer’s preference due to the convenience it provides to them. Merchant Service or credit card processing service allows the seller to accept credit card. The first step towards accepting credit cards is to Read the rest of this entry »
No CommentsLyons & Wolivar, Inc. (l&w Investigations) Records Best Month Ever in August
WESTBOROUGH, MASSACHUSETTS…
 Overall in 2008, L&W’s number of cases invoiced is up 39 percent over last year at this time. The record month of August also marks the eighth consecutive month in 2008 where the Westborough, Massachusetts-based investigations company exceeded the previous month’s results.
 “Not only are we thrilled to set yet another record, but our backlog is once again up over last month and we expect September to exceed August as well,†said Neal Lyons, chairman and CEO of Lyons & Wolivar, Inc. (L&W Investigations). “What makes these record months even more gratifying is that it’s not just one or two strong offices carrying the load. We’re doing well at all our investigations territories throughout the U.S., the Hawaiian Islands and the Caribbean—both with increased workloads from Read the rest of this entry »
No CommentsWhat Customer Service Really Means
The lifeblood of your business is the money you get from your customers. Without it, obviously, you will go out of business. Customers can be fickle, but they can also be die-hard loyalists to your product. Part of their loyalty can be gained by what you sell, but the bulk is how they are treated in good times and bad. Think about your business processes and policies when it comes to customer service. Is there any place which might be a potential point of frustration? More importantly, if this wasn’t your business, would you be happy to be treated just like your customers?
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Bureaucracy is a major potential pitfall in dealing with customers. Perhaps your company is so big that it Read the rest of this entry »
No CommentsVoicemail Service Benefits
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Voicemail Service Benefits
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With the rise in technology, the way we communicate has become more efficient and diverse. Traditional answering machines have been replaced by voicemail services. Complimented by a broad range of features, a voicemail system now can accommodate many different types of operations, allowing a business to run more efficiently while growing.
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A voicemail service allows small businesses, in particular, to be able to conduct business throughout the day without having to be restricted to the physical confides of an office. The small business owner can now conduct meetings virtually anywhere with anyone while capturing the requests and inquiries of prospective and current clients through voicemail.
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Some common features include a personalized local or nationwide toll free number, personalized recorded greeting, Read the rest of this entry »
No CommentsTop 5 Ways to Improve Customer Service
Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity.
This practice devalues the concept of customer service, which shifts emphasis to a negative, self-serving business pursuit: Breaking records by the number of customers “helped†in an hour. By taking the approach of providing unparalleled quality assistance, as opposed to only trying to increase quantity served, small businesses are guaranteed to have happier, more loyal customers.
Here are five key practices (starting with the easiest) to creating an exceptional customer experience:
- Ask, Listen, Act and Sympathize! – Because your customer Read the rest of this entry »
How to Select Business Accounting Services Provider
Over 40% of America’s largest businesses improve their profitability using outside service providers for their bookkeeping and financial functions. Due to technological advances, this same alternative is now available to small businesses. Firms using the Analytix solution are discovering that moving part or all of their bookkeeping and accounting functions to professional outside providers saves costs while freeing up valuable management time.
Business owners need to maintain accurate financial records to properly manage their business, while also conforming to government regulations requiring mandated filings, such as federal income and state sales taxes. In general, businesses need three types of services during the year which our professionals provide:
Bookkeeping Services:
Bookkeeping is the recording of a business’s Read the rest of this entry »
No CommentsHow to Choose a Mri and Ct Service Provider
The decision to purchase your medical imaging equipment involved a substantial investment of time, planning and money, but that equipment quickly became the lifeblood of your operation. Once the initial warranty is up, you face an equally difficult decision: who will service that equipment?
The cost of choosing the OEM to offer service coverage is beyond the budget of many facilities and they turn to independent service companies for information. The lesson quickly learned is that NOT ALL SERVICE COMPANIES ARE CREATED EQUAL. The question for many medical professionals, then, is how to identify the right service company.
To start with, I suggest that you ask a lot of questions of any service company that you contact. Not Read the rest of this entry »
No CommentsExcuse Me, But Your Bucket is Leaking
Sitting on the edge of a counter is a bucket. Only partially filled, it continues to let water escape — drip by drip — from a hole at the bottom. Scurrying back and forth is a team of people, trying in vain to add enough water to fill the bucket … or at least keep it level. But the water leaks out faster than the people can add to it. So they work even harder, but again to no avail. Realizing that there is a problem, they call a meeting to discuss possible tactics for successfully adding even more water. Decisions are made — add more people in the water-filling process, spend more money, work even harder and for longer Read the rest of this entry »
No CommentsLive Answering Services
Companies that are specialized in taking and recording missed calls are known as live answering services. They usually offer their customers the ability to record voice messages that are later played to those trying to access the subscriber. The voice message left by the callers can be played to the owner of the phone just by a simple call or by logging in using a password. Â
Cell phones, which are today owned by almost every one, cannot hook-up with this traditional answering machine. Messages in the cell phone are recorded by the answering service given by the service providers as an agreement with the user. Live answering services are familiar to any one who has ever tried ordered Read the rest of this entry »
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